Lost/Stolen Photo ID Policies

The replacement fees have increased effective on Monday, January 13, 2014 to $20.00.

You must be currently registered/employed and present a valid government-issued photo ID to pick up your lost RUconnection card, or to have it reissued or replaced.

Lost or Stolen Cards
Did you find a lost card?
Damaged Cards
Name/Status Change
Replacement with fee payment

 

Lost or Stolen Cards

To report a card lost or stolen, immediately contact (848) 932-3020.

Second, check your Rutgers email. If your RUconnection card is found and returned to one of our offices, a notification will be sent to your main Rutgers email address. If found, go to the Photo ID window located at Blumenthal Hall on the 3rd floor with a valid government-issued photo ID to retrieve the card.  There is no fee to retrieve the card.  

Please note that we cannot refund the fee for replacement cards already issued.
 

If You Find a Lost RUconnection Card

Please return it to the Photo ID window located at Blumenthal Hall on the 3rd Floor during regular operating hours or to Public Safety. You may also mail the card to:

Blumenthal Hall-3rd Floor, Photo ID
249 University Avenue
Newark, NJ 07102

The RUconnection Card Department at Newark, NJ can also be reached at acctinfo@newark.rutgers.edu or (973) 353-1580.

Damaged Cards

Ruconnection cards worn or damaged due to normal use are reprinted and replaced free of charge upon the presentation of ALL pieces of the old card. Assessment of damage will be at the sole discretion of the Photo ID office. If damage appears intentional, or if all pieces are not surrendered, a $20.00 replacement fee will apply.

Punching of holes (for lanyard, keychain, etc.) on the RUconnection card is strictly prohibited. The reissuing of such cards is subject to the $20.00 replacement fee.

Name/Status Change

Your RUconnection card will be reissued due to a legal name change or a change in your status (new department, change of schools, change of employment status, etc.), at no charge. You must bring in a former RUconnection card in exchange for an updated one.  Please visit the Photo ID window located at Blumenthal Hall on the 3rd floor during our operating hours.  Data changes must be in effect in the registrar or payroll system at the time of issuance. All replacement cards are issued with existing system data and photos.

Please note: A legal name change processed at the Registrar's Office takes up to 48 hours to be in effect.  The Photo ID office cannot manually change the names in the Photo ID system.  

RUconnection Card Replacement with Fee Payment

First, visit the Photo ID window at Blumenthal Hall on the 3rd floor and request for a replacement RUconnection card and bring a valid government-issued photo identification.  Once verified in the photo ID system, a form will be filled out and is handed to you.
Replacement cards will not be issued without a valid government-issued photo ID. If your wallet was lost or stolen, you may need to replace other forms of ID, such as your driver's license, before being able to obtain a replacement RUconnection Card.

Second, visit the cashiers' windows and hand in the filled out form and pay the fee of $20.00 (cash, check, or credit card (Visa, Mastercard, & Discover cards only) for a replacement RUconnection card . Cashiers' windows must be open.  Please check for cashiers' windows operating hours.

Third, bring your paid receipt to the Photo ID window to have your replacement RUconnection card processed.

Individuals who pay a replacement fee for a new RUconnection card will have an opportunity to take a new photo, providing that they also present a valid government-issued photo ID

Please note: Replacement fee payments are non-refundable. Please check for cashiers' windows operating hours.

 

Important Disclaimers - Please Read

Declined checks are subject to an additional fee and must be reconciled by cash payment. All access privileges will be suspended until payment is made.

All RUconnection cards are official government-issued identification cards and remain the property of Rutgers University, regardless of any replacement fees paid. Rutgers University reserves the right to confiscate and destroy all inactive cards.

The type of RUconnection card issued is dependent on your primary role at the university. You are permitted to have only one active RUconnection card at any time.

Replacement cards will not be issued without a valid government-issued photo ID. If your wallet was lost or stolen, you may need to replace other forms of ID, such as your driver's license, before being able to obtain a replacement RUconnection Card.

All previously issued RUconnection cards will be rendered inactive and will not be reactivated under any circumstances. Reissuing lost replacement cards requires the payment of additional replacement fees.

RUconnection cards are non-transferable, and remain the property of Rutgers University regardless of any replacement fees paid. We reserve the right to confiscate and destroy all fraudulently used or inactive cards. Reactivation or reissue of confiscated ID cards are subject to the current ID replacement fee. You may also be subject to institutional sanctions or criminal penalties.

Falsifying information in order to obtain a RUconnection card is identity fraud and may subject you to prosecution to the full extent of the law.