Lost/Stolen RU ID Policy

Lost or Stolen Cards

Cardholder must be a registered student, active employee or guest to pick up your lost RU ID card, or to have it reissued or replaced.

First, you may want to suspend your RU ID card so that no one else can access your accounts or services. You can do so by sending an email to iam@ipo.rutgers.edu from your Rutgers email account.  Please note that this action is permanent, and that you will have to pay the replacement fee to have a new RU ID card issued, even if you should later find your RU ID card. Suspended RU ID cards can not be reactivated for any reason.

Be sure to also notify Libraries at one of the circulation desks so that your borrowing privileges associated with the barcode on the lost or stolen RU ID card can be suspended. In the event that you have a meal plan, and raider dollars , you will need to go to Dining Services, 91 Bleeker Street, 107 Woodward Hall, during business hours  or call 973.353.1274 or email dining.services@newark.rtugers.edu with other questions.

To regain your building access you must contact the individual access control coordinators for different facilities and areas you had access too. For a list of access control coordinators, please visit http://pst.rutgers.edu/bldgcoord.php and scroll down to RU Newark Buildings.

Next, be sure to check your Rutgers email. A notification will be sent to your official university email account if your RU ID card is found and returned to Newark RU ID card service center. You must come to Blumenthal Hall-3rd Floor, RU ID service center to retrieve it. There is no fee to retrieve your RU ID card.

There is a $20 replacement fee for all lost, stolen, or intentionally damaged RU ID cards.

If You Find a Lost RU ID card

Please return it to the Newark service center located at Blumenthal Hall on the third Floor during regular operating hours or to Public Safety. You may also mail the RU ID card to:

                                                Blumenthal Hall-3rd Floor, RU ID Service Center

                                                         249 University Avenue

                                                             Newark, NJ 07102

The RU ID service center at Newark, NJ can also be reached at acctinfo@newark.rutgers.edu or (973) 353-1580.

To pay for a lost RU ID card click here.

Online Photo Submission

Damaged RU ID Cards

RU ID cards which are worn or damaged due to normal use are reprinted and replaced free of charge upon the presentation of all pieces of the old RU ID card. Assessment of damage will be at the sole discretion of the RU ID service center. If damage appears intentional, or if not all pieces are surrendered, a $20.00 replacement fee will apply.

Punching of holes (for lanyard, keychain, etc.) on the RU ID card is strictly prohibited. The reissuing of such RU ID cards is subject to the $20.00 replacement fee.

Name/Status Change

Your RU ID card will be reissued due to a legal name change at no charge. You must bring in a former RU ID card in exchange for an updated one.  Please visit the RU ID service center located at Blumenthal Hall on the third floor during our operating hours. Data changes must be in effect in the registrar or payroll system at the time of issuance. All replacement RU ID cards are issued with existing system data and photos.

Please note: A legal name change processed at the Registrar's Office takes up to 48 hours to be in effect.  RU ID service centers cannot manually change the names in the Photo ID system. 

RU ID Card Replacement with Fee Payment

Visit Newark RU ID service center at Blumenthal Hall on the third floor, request for a replacement RU ID card, and pay  $20.00 RU ID card replacement fee (cash, check, or credit card (Visa, MasterCard, & Discover cards only). Cashiers' windows must be open.  Please check for cashiers' windows operating hours.

Important Disclaimers - Please Read

Declined checks are subject to an additional fee and must be reconciled by cash payment. All access privileges will be suspended until payment is made.

All RU ID cards are official government-issued identification cards and remain the property of Rutgers University, regardless of any replacement fees paid. Rutgers University reserves the right to confiscate and destroy all inactive RU ID cards.

The type of RU ID card issued is dependent on your primary role at the university. You are permitted to have only one active RU ID card at any time.

All previously issued RU ID cards will be rendered inactive and will not be reactivated under any circumstances. Reissuing lost replacement RU ID cards requires the payment of additional replacement fees.

RU ID cards are non-transferable, and remain the property of Rutgers University regardless of any replacement fees paid. We reserve the right to confiscate and destroy all fraudulently used or inactive RU ID cards. Reactivation or reissue of confiscated RU ID cards are subject to the current RU ID cards replacement fee. You may also be subject to institutional sanctions or criminal penalties.

Falsifying information in order to obtain a RU ID card is identity fraud and may subject you to prosecution to the full extent of the law.